Shipping policy

Shipping Policy

 

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

 

Shipping Rates and Delivery Estimates

We offer free standard shipping on all orders. Estimated delivery time is 8-15 business days, depending on your location. Delivery times are estimates and commence from the date of shipping rather than the date of order. Some items may ship separately if your order contains multiple products; you will not be charged extra for split shipments.

 

Order Tracking

When your order has shipped, you will receive an email notification which includes a tracking number you can use to check its status. Please allow 48-72 hours for the tracking information to become available.

 

Customs, Duties and Taxes

NIVOORA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Delays

If your order has not arrived within 25 business days of the shipping confirmation, please contact us at hello@nivoora.com with your order number and we will investigate and make it right.

 

Wrong Address

Please make sure your shipping address is correct at checkout. If you notice a mistake, contact us at hello@nivoora.com within 12 hours of placing your order so we can update it before shipment.

 

Questions

For any shipping questions, contact us at hello@nivoora.com.