Refund policy

Refund Policy

Returns

We accept return and refund requests within 5 days after delivery of your order. After this 5-day period, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be unopened, unused and in its original, undamaged packaging. If the package has been opened or the original packaging is missing or damaged, a refund is excluded.

To start a return, contact us at hello@nivoora.com with your order number within 5 days of receiving your order. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer.

Damages and Issues

Please inspect your order upon delivery and contact us within 5 days of receipt if an item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

A refund is excluded if:

• more than 5 days have passed since delivery of your order,
• the package has been opened, or
• the item is not in its original, undamaged packaging.

If you have any questions about our refund policy, contact us at hello@nivoora.com.